Refunds, made simple.
We believe you should only pay for something that works. If NoSpy doesn’t meet your expectations, here’s exactly how to get your money back — no runaround, no jargon.
all Annual plans
after first charge
to refund requests
fees
1 · Overview
Our commitment to fair billing.
NoSpy subscriptions are processed through Apple’s App Store. All purchases are subject to Apple’s standard billing terms — and our own fair-use refund commitment on top of that.
2 · Free Trial
Try before you pay.
The Annual Pro plan includes a 3-day free trial so you can verify NoSpy works for your needs before any charge is made.
The Weekly plan does not include a free trial. The first charge occurs immediately at purchase. If you want to test the app risk-free, choose the Annual plan for the 3-day trial.
3 · Eligible Refunds
When we’ll go to bat for you.
We support refund requests in the following situations. Contact us at support@hiddensec.com and we will advocate on your behalf with Apple.
🐛 Technical failure
The app crashes consistently, a core detection mode is broken, or a Pro feature is entirely inaccessible — and we cannot resolve it within a reasonable time.
💳 Accidental purchase
You were charged unexpectedly — for example, a family member purchased the subscription without your knowledge. Request within 7 days of the charge.
🔁 Duplicate charge
You were billed twice for the same subscription period. Send us your Apple transaction IDs and we will escalate immediately.
📅 Trial-to-paid confusion
You believed you cancelled within the trial window but were still charged. If you have evidence of the cancellation attempt, we will support the claim.
4 · Non-Refundable Cases
When a refund is unlikely to be approved.
We aim to be fair, and we won’t fight a legitimate request. But the following situations are generally outside what Apple or we can approve.
| Situation | Why it typically doesn’t qualify |
|---|---|
| Change of mind | Subscription activated and used — the service was delivered as described. |
| Forgot to cancel before renewal | Apple sends a renewal reminder 24 hours before each billing date. The subscription is auto-renewable by design. |
| Request beyond 90 days | Apple’s refund window is limited. Requests more than 90 days after the charge are unlikely to be processed. |
| Device incompatibility | NoSpy requires iOS 16 or later. Compatibility is listed on the App Store page before purchase. |
| Partial month / unused period | Subscriptions are billed as a single period upfront. Pro-rata refunds for unused time are not available. |
5 · How to Request a Refund
Two paths to a refund.
You can request a refund directly through Apple, or contact us first and we’ll guide you through the process.
6 · Processing Timeline
What to expect after you request.
Timelines depend on Apple’s process, but here’s what typically happens.
| Stage | Typical timeframe | Who handles it |
|---|---|---|
| We acknowledge your email | Within 2 business days | HiddenSec support |
| Apple reviews the refund request | 24–48 hours | Apple |
| Refund issued to original payment method | 3–10 business days after approval | Apple / your bank |
| Confirmation email from Apple | Same day as approval | Apple |
7 · Apple & the App Store
The role Apple plays in your purchase.
Since NoSpy is only available on the App Store, Apple is the merchant of record for all transactions. A few things to keep in mind.
🍎 Apple is the payment processor
We never see your card number or payment details. All billing is handled entirely by Apple under their own terms and privacy policy.
🔔 Renewal reminders
Apple sends an email reminder 24 hours before any subscription renews. Check your Apple ID email regularly to stay informed.
⚙️ Managing your subscription
Cancel, pause, or switch plans at any time via iPhone Settings → [Your Name] → Subscriptions. Changes take effect at the next billing cycle.
📋 Apple’s refund policy
Apple may approve or deny refund requests at their discretion. Our policy describes when we support your request — final approval rests with Apple.
8 · Contact Us
Still have questions?
Our support team handles refund questions directly. No ticket queues, no bots.
Privacy-related requests: privacy@hiddensec.com
We respond to all emails within 2 business days. Please include your Apple ID email address and a brief description of the issue so we can help faster.
Billing issue?
Tell us what happened. We’ll review it personally and tell you honestly what we can do.
No automated replies. No runaround.
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